November 18, 2017

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To our valued clients:

Today the provincial government announced the mandatory closure of non-essential personal services. This means that for the foreseeable future, PIH is not able to offer to any in-person allied health services to clients, which includes massage and acupuncture. We will continue to allow nutrition and psychology appointments to be booked, but they MUST be delivered online and not in-person.

We know this move is in the best interest for the safety of our clients, team members, and community. We will continue to provide updates through our social media channels and website as we learn more, and we will follow the direction of the government and health care officials on when treatments are safe to resume.

Please stay safe and continue to support one another during this uncertain time.


Cancellation Policy Suspended:
Given the current COVID-19 situation, we are temporarily suspending our cancellation policy for patients and clients at PIH.
If you are feeling unwell, we ask that you cancel your appointment at PIH.
If you need to cancel a holistic booking, you may do so at ANY TIME by clicking the cancel appointment link in your appointment confirmation/reminder email from Schedulista. 
If you need to cancel a medical booking with a physician, please phone the clinic prior to your appointment to discuss rescheduling or changing the appointment to a phone consultation. PLEASE NOTE: you may only reach the clinic by phone on WEEKDAYS between 8:00am and 12:00pm, and 1:00pm and 7:00pm.