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PIH'S RESPONSE AND UPDATES ON COVID-19
May 19, 2020

COVID-19

CLIENT EXPERIENCE INFORMATION

Welcome to Park Integrative Health!

We are committed to ensuring our clients receive the best care possible.

PLEASE FOLLOW THIS PROCESS WHEN YOU ARRIVE AT OUR CLINIC FOR YOUR APPOINTMENT:

 

[1] Mandatory masking for clients/patients during their visit. Our PIH team members will also be fully masked when in the clinic.

 

[2] When you arrive for your appointment, please proceed into the clinic. If we have a room ready for you we will bring you right in, or you will be asked to have a seat in our waiting room. Currently, we can only accommodate 7 people at a time in the waiting room. If we are at capacity, we will ask you to return to your vehicle and wait there until we phone you. If you do not have a mobile phone, please let us know and we will work out an alternate arrangement.

 

[3] Each patient will continue to be screened at the time of appointment.

 

Thank you in advance for your patience and understanding. We look forward to supporting you in your health and wellness journey.

WHEN YOU VISIT THE CLINIC PLEASE ENSURE YOU:

Mask
Wear a mask at all times. If you don’t have one, one will be provided to you.
Sick
Avoid visiting the clinic if you are feeling unwell.
HandSanitize
Sanitize your hands when you arrive, and follow proper hand hygiene procedures inside the clinic.
Payment
Use credit cards, e-transfer, or debit for payment. We are not accepting cash at this time.
PhysicalDistance
Practice physical distancing of 6 feet whenever possible.
Appointment
Please arrive on time or a couple minutes early for your appointment.
If you think you have been exposed to COVID-19 and/or are experiencing symptoms related to the virus, we urge you not to visit the clinic. The best thing you can do to protect yourself and those around you, is to stay home and contact Health Link at 811. We are currently NOT doing COVID testing in our clinic, but public health nurses via Health Link (dial 811) can assist you with that. If you develop shortness of breath or chest pain, please phone 911/proceed to your nearest emergency room, and advise medical staff of your symptoms immediately.
For the most up-to-date information on COVID-19 in Alberta, please visit: https://www.alberta.ca/coronavirus-info-for-albertans.aspx
Alberta Health Services has developed an online self-assessment tool for COVID-19. You can take the assessment here.

NEWS AND UPDATES

UPDATE (JUNE 30, 2021) —  PROVINCIAL RESTRICTIONS AND CONTINUED MASKING AT PIH

To our valued clients:
With changes coming into effect in Alberta and Strathcona County on July 1, 2021, we wanted to provide an update on how PIH will be approaching the lifting of COVID-19 restrictions.
First and foremost, the safety and health of our clients/patients and team members is our top priority. PIH will continue to follow COVID-19 protocols that were put in place in our clinic earlier last year, including sanitizing, physician distancing, and COVID-19 screening. 
Due to the nature of our close contact services, we request that clients/patients continue to mask during their visit. Our PIH team members will also continue to be fully masked during client/patient appointments.
We sincerely appreciate your cooperation and continued support of PIH. We feel fortunate that despite the circumstances of the pandemic, we’ve been able to maintain steady operations and continue to see our wonderful clients/patients.

UPDATE (JANUARY 18, 2021) —  ALL PIH ALLIED HEALTH SERVICES RESUME, BY APPOINTMENT ONLY

To our valued clients:
Some of the temporary restrictions on personal and wellness services put in place by the Alberta Government late last 0 have been lifted. 
For PIH, this means that we can now accept appointments for the following in-person allied health services:
  • Reiki
  • Manual Osteopathic Therapy
In addition, Massage Therapy bookings no longer require a referral from a regulated health professional.
You can read more here: personal and wellness services.
PIH’s other allied health services (acupuncture, nutritional consulting, and counselling) will continue in-person by appointment only; however, we encourage clients to book virtual appointments for nutritional consulting and counselling whenever possible.
Physician in-person appointments are also allowed to continue; however, again, we encourage patients to book virtual visits with their doctor whenever possible.
To book an appointment, please book online.

UPDATE (JANUARY 11, 2021) —  TEMPORARY SUSPENSION OF SELECT ALLIED HEALTH SERVICES EXTENDED

To our valued clients:
The temporary restrictions put in place by the Alberta Government on December 8, 2020 have been extended until January 21, 2021. You can read more here: restrictions on personal and wellness services.
For PIH, this means that we must temporarily suspend the following in-person allied health services:
  • Reiki
  • Manual Osteopathic Therapy
PIH’s other allied health services (acupuncture, nutritional consulting, and counselling) may continue in-person by appointment only; however, we encourage clients to book virtual appointments for nutritional consulting and counselling whenever possible.
Physician in-person appointments are also allowed to continue; however, again, we encourage patients to book virtual visits with their doctor whenever possible.
To book an appointment, please book online or call 780 570 8480.
We will continue to update you through our website and social media channels when we know more.
We sincerely appreciate your patience and understanding and hope to see you soon.

UPDATE (DECEMBER 22, 2020) —  MASSAGE THERAPY EXEMPTION 

On Tuesday, December 22, the Alberta Government issued an exemption for restrictions on massage therapy services. Effective immediately, patients or clients with either a prescription from a physician, or a referral from another regulated health professional may access massage therapy services. 
What this means for our clients:
  • Massage therapy appointments may start again; however, only if you have a prescription or referral.
  • To access massage therapy services over the coming weeks, you must have one of the following:
  1. A valid prescription from a physician (either a PIH physician or a physician from another clinic);
  2. A referral from a regulated health professional such as, a chiropractor, physiotherapist, acupuncturist, psychologist, dietitian, etc.;
  3. A referral from PIH’s Client Care Team (please email clientcare@pihealth.ca)
If you are unable to present a valid prescription or referral at the time of you massage therapy appointment, we will have to refuse service, so we highly recommend having a prescription/referral in place before making a massage therapy booking.
Our Massage Therapy Team will continue to follow all COVID-19 safety protocols in place at PIH, and during appointments, including maintaining high hygiene standards, wearing personal protective equipment, masks, and other barriers for massage therapy services.
The following in-person allied health services remain temporarily suspended until further notice:
– Reiki
– Manual Osteopathic Therapy
Acupuncture, nutrition consulting, and counselling appointments will continue in-person; however, we are encouraging clients to book virtual visits with their allied health practitioner wherever possible.
We appreciate your understanding and cooperation as we work to navigate this new change and ensure that our clients can access the wellness treatments they need.

UPDATE (DECEMBER 8, 2020) —  TEMPORARY SUSPENSION OF SELECT ALLIED HEALTH SERVICES 

To our valued clients:
On December 8, 2020 the Alberta Government announced new restrictions on personal and wellness services across the province of Alberta. These restrictions are effective Sunday, December 13, 2020 and will remain in place at least until January 12, 2021.
For PIH, this means that we must temporarily suspend the following in-person allied health services:
  • Massage therapy
  • Reiki
  • Manual Osteopathic Therapy
PIH’s other allied health services (acupuncture, nutritional consulting, and counselling) may continue in-person by appointment only; however, we encourage clients to book virtual appointments for nutritional consulting and counselling whenever possible.
Physician in-person appointments are also allowed to continue; however, again, we encourage patients to book virtual visits with their doctor whenever possible.
To book an appointment, please book online or call 780 570 8480.
We will continue to update you through our website and social media channels when we know more.
We sincerely appreciate your patience and understanding and hope to see you soon.

UPDATE (JUNE 9, 2020) —  ALLIED HEALTH SERVICES RELAUNCH

To our valued clients:
On June 9, 2020 the Alberta Government announced that Phase II of the phased relaunch strategy will commence on  June 12, 2020.
 
Acupuncture, massage therapy, manual osteopathic therapy and energetic healing services are included in Phase II of Alberta’s Relaunch Strategy.
Allied health providers that have received training in COVID-19 safety protocols will be able to resume their schedule effective June 12, 2020. All clinic COVID-19 procedures will remain in place until further notice. Please take a moment to review the clinic procedures above.
Online booking will be made available on the first day of relaunch June 12, 2020.  Prior to this date, we encourage you to call 780-570-8480 to schedule an appointment.
 
We sincerely appreciate your patience and understanding and hope to see you soon!

UPDATE (MAY 4, 2020) — MEDICAL AND ALLIED HEALTH SERVICES

To our valued clients:
On April 30, the Alberta Government announced a phased relaunch strategy. Public health Order CMOH 16-2020 issued by Dr. Deena Hinshaw, Chief Medical Officer of Health, indicated that some health care professionals regulated under the Health Professions Act (HPA) are able to return to work.
This announcement initiated a robust and aggressive planning phase for the PIH leadership team. We are working diligently to ensure we comply with all requirements and guidelines established by Public Health as well the various regulatory bodies.
At this time, we are preparing to safely resume some services including:
– In-person essential medical services
* Note: Phone or virtual option will remain available
– In-person psychological services
* Note: Telepsychology option will remain available
– In-person dietitian services
* Note: Phone or virtual option will remain available
It is with heavy hearts that we acknowledge that acupuncture, massage and manual osteopathic services are not presently included in Phase I of Alberta’s Relaunch Strategy. We understand that this decision was not made lightly by the CMOH and Alberta Government. PIH’s leadership team respects that decisions made by public health authorities are done so to ensure the safety of our clients, team members, and the community.
As we prepare to relaunch in-person services, we will be implementing some changes in the clinic including:
– Active and Passive Patient/Client Screening Procedures
– Hand Hygiene
– OHS Administrative Controls
– OHS Engineering Controls
– Cleaning and Disinfection Procedures and Products
– Physical Distancing in PIH
– Clinic Schedule and Clinic Flow
– Personal Protective Equipment (PPE)
– Exclusion or Work Restriction During Staff or Provider Illness
As soon as all of this is in place you will be able to book online for in-person allied health services!
We sincerely appreciate your patience and understanding and we hope we can see you again soon.