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PIH'S RESPONSE AND UPDATES ON COVID-19
May 19, 2020

COVID-19

CLIENT EXPERIENCE INFORMATION

Welcome to Park Integrative Health!

We are committed to ensuring our clients receive the best care possible.

PLEASE FOLLOW THIS PROCESS WHEN YOU ARRIVE AT OUR CLINIC FOR YOUR APPOINTMENT:

 

[1] If the sandwich board sign is up outside the doors of the clinic, please phone 780-570-8481 and advise our team that you are here for your medical or allied health appointment. We ask that you wait in your vehicle until you are instructed to enter the facility. If you do not have a mobile phone, please proceed inside the clinic and follow all posted instructions.
[2] If no sandwich board sign is up outside the clinic, please proceed inside and follow all posted signage. If you arrive at the clinic for an evening or weekend appointment, please wait for your provider to greet you at the front doors.

 

Thank you in advance for your patience and understanding. We look forward to supporting you in your health and wellness journey.

VIEW OUR COVID-19 CLIENT PROTOCOL VIDEO BELOW:

If you think you have been exposed to COVID-19 and/or are experiencing symptoms related to the virus, we urge you not to visit the clinic. The best thing you can do to protect yourself and those around you, is to stay home and contact Health Link at 811. We are currently NOT doing COVID testing in our clinic, but public health nurses via Health Link (dial 811) can assist you with that. If you develop shortness of breath or chest pain, please phone 911/proceed to your nearest emergency room, and advise medical staff of your symptoms immediately.
For the most up-to-date information on COVID-19 in Alberta, please visit: https://www.alberta.ca/coronavirus-info-for-albertans.aspx
Alberta Health Services has developed an online self-assessment tool for COVID-19. You can take the assessment here.

NEWS AND UPDATES

UPDATE (MAY 4, 2020) — MEDICAL AND ALLIED HEALTH SERVICES

To our valued clients:
On April 30, the Alberta Government announced a phased relaunch strategy. Public health Order CMOH 16-2020 issued by Dr. Deena Hinshaw, Chief Medical Officer of Health, indicated that some health care professionals regulated under the Health Professions Act (HPA) are able to return to work.
This announcement initiated a robust and aggressive planning phase for the PIH leadership team. We are working diligently to ensure we comply with all requirements and guidelines established by Public Health as well the various regulatory bodies.
At this time, we are preparing to safely resume some services including:
– In-person essential medical services
* Note: Phone or virtual option will remain available
– In-person psychological services
* Note: Telepsychology option will remain available
– In-person dietitian services
* Note: Phone or virtual option will remain available
It is with heavy hearts that we acknowledge that acupuncture, massage and manual osteopathic services are not presently included in Phase I of Alberta’s Relaunch Strategy. We understand that this decision was not made lightly by the CMOH and Alberta Government. PIH’s leadership team respects that decisions made by public health authorities are done so to ensure the safety of our clients, team members, and the community.
As we prepare to relaunch in-person services, we will be implementing some changes in the clinic including:
– Active and Passive Patient/Client Screening Procedures
– Hand Hygiene
– OHS Administrative Controls
– OHS Engineering Controls
– Cleaning and Disinfection Procedures and Products
– Physical Distancing in PIH
– Clinic Schedule and Clinic Flow
– Personal Protective Equipment (PPE)
– Exclusion or Work Restriction During Staff or Provider Illness
As soon as all of this is in place you will be able to book online for in-person allied health services!
We sincerely appreciate your patience and understanding and we hope we can see you again soon.

UPDATE (MARCH 2020) — CANCELLATION POLICY SUSPENDED

Given the current COVID-19 situation, we are temporarily suspending our cancellation policy for patients and clients at PIH.
If you are feeling unwell, we ask that you cancel your appointment at PIH.
If you need to cancel a holistic booking, you may do so at ANY TIME by clicking the cancel appointment link in your appointment confirmation/reminder email from Schedulista. 
If you need to cancel a medical booking with a physician, please phone the clinic prior to your appointment to discuss rescheduling or changing the appointment to a phone consultation. PLEASE NOTE: you may only reach the clinic by phone on WEEKDAYS between 8:30am and 12:00pm, and 1:00pm and 3:45pm.