UPDATE (MAY 4, 2020) — MEDICAL AND ALLIED HEALTH SERVICES
To our valued clients:
On April 30, the Alberta Government announced a phased relaunch strategy. Public health Order CMOH 16-2020 issued by Dr. Deena Hinshaw, Chief Medical Officer of Health, indicated that some health care professionals regulated under the Health Professions Act (HPA) are able to return to work.
This announcement initiated a robust and aggressive planning phase for the PIH leadership team. We are working diligently to ensure we comply with all requirements and guidelines established by Public Health as well the various regulatory bodies.
At this time, we are preparing to safely resume some services including:
– In-person essential medical services
* Note: Phone or virtual option will remain available
– In-person psychological services
* Note: Telepsychology option will remain available
– In-person dietitian services
* Note: Phone or virtual option will remain available
It is with heavy hearts that we acknowledge that acupuncture, massage and manual osteopathic services are not presently included in Phase I of Alberta’s Relaunch Strategy. We understand that this decision was not made lightly by the CMOH and Alberta Government. PIH’s leadership team respects that decisions made by public health authorities are done so to ensure the safety of our clients, team members, and the community.
As we prepare to relaunch in-person services, we will be implementing some changes in the clinic including:
– Active and Passive Patient/Client Screening Procedures
– Hand Hygiene
– OHS Administrative Controls
– OHS Engineering Controls
– Cleaning and Disinfection Procedures and Products
– Physical Distancing in PIH
– Clinic Schedule and Clinic Flow
– Personal Protective Equipment (PPE)
– Exclusion or Work Restriction During Staff or Provider Illness
As soon as all of this is in place you will be able to book online for in-person allied health services!
We sincerely appreciate your patience and understanding and we hope we can see you again soon.
UPDATE (MARCH 2020) — CANCELLATION POLICY SUSPENDED
Given the current COVID-19 situation, we are temporarily suspending our cancellation policy for patients and clients at PIH.
If you are feeling unwell, we ask that you cancel your appointment at PIH.
If you need to cancel a holistic booking, you may do so at ANY TIME by clicking the “cancel appointment” link in your appointment confirmation/reminder email from Schedulista.
If you need to cancel a medical booking with a physician, please phone the clinic prior to your appointment to discuss rescheduling or changing the appointment to a phone consultation. PLEASE NOTE: you may only reach the clinic by phone on WEEKDAYS between 8:30am and 12:00pm, and 1:00pm and 3:45pm.
